Return Policy

We want you to love your Lubansir as much as we do. If there is any reason you are not satisfied with your Lubansir, you have 30 days to return it with a money-back guarantee, no questions asked.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.

1. Returns are accepted within the first 30 days from the date of purchase. If you are within your first 30 days, please reach out to our Customer Support Team via email at service@lubansir.com.


2. Once we receive your email, Our customer support team will send you address for return. We do not cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we are not responsible for lost packages by the carrier.


3. Once we receive the return device to our warehouse, it will take approximately 2 business day to process a refund.


4. Once we issue the refund, it can take 5-7 business days for it to reflect in your original method of payment.

If you have any questions at all regarding our Returns Policy please reach out directly to us at service@lubansir.com and one of our customer support specialists will help within 1 business day.